Are Pieces Microwave/Dishwasher safe? Yes they are, we make sure our glazes are lead free, and food safe, as well as dishwasher/microwave safe.
Do you do custom orders? No, we are not taking custom orders at the moment
What is your return policy? Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.To be eligible for a replacement, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
What if my piece arrives damaged or broken? We do our best to package your item with newspaper and reused packaging. We are conscious about the environment and want to do out part as best we can with packaging. We understand that sometimes mishandling packages can arise. If you receive a package that is broken or damages please send us pictures of the damaged goods to firstname.lastname@example.org within the same business day it was received and we will replace it.
Can we feature you on our blog/website/social media account? Of course! The only requirements are that “Echeri Ceramics” is credited and a direct link to our site is included.
- Restock dates are always announced via Instagram/newsletter
* Please don’t hesitate to inquire regarding specific dimensions or additional photos if needed. Happy Shopping!
What is the turnaround time?
Small orders may be immediately available or ready within a week or two depending on our current production. We typically ask for a 2 week production window. This allows time for us to accommodate the production into our schedule.
Pricing for Hospitality?
Customers that have a large order (100+) will be asked for a 50% deposit. Once we receive a 50% deposit on the order we can begin working on the order. The delivery date will be predicted accordingly once we have an idea of the shapes and quantities involved. Shoot us an email or give us a call and let us know what you have in mind.What is your minimum?
24 pieces or more pleaseWhat glaze option do you have?
You must have a minimum of 24 pieces to customize a glaze. If you are interested in having us create a custom color for your restaurant/hotel send us a message! We do offer our standard Copper, Forest, Frost White & Black glazes that are on hand.All of our glazes are food safeCan you add our logo to the dinnerware?
Of course! Send us a clear picture of your logo and we will send you a prototype of a custom ink stamp, or you can choose to imprint your logo, send us a message and we'll give you more info!
Shipping & Handling
Shipping Method- Shipping carrier will always be FEDEX OR USPS in boxes protected with eco friendly packaging
Shipping Cost-Buyers are responsible for shipping and handling costs. If shipping depends on weight and distance, I will let the buyer know that the shipping cost will be added to their invoice through Square once their order is ready to ship. Shipping costs will be invoiced through the following payment methods
Our dinnerware is handmade to order and therefore we can not offer refunds. Items may be exchanged or returned for store credit within 30 days of purchase depending on the situation. We will ask you to send photos so we can make this distinction.
In order to process an exchange the items must be safely shipped back to us by the customer first. We do not provide shipping labels for this process. We are not responsible for any damage that occurs during exchange shipping so we strongly encourage you to pack the items well and ship via FedEx or USPS. Please send us the tracking number once it’s available so we can confirm that it’s on its way. Once we receive the items in question we'll ship out your new pieces accordingly.
If you have any other questions please send us an email with your order number
Cancellation Policies: Request a cancellation within: 2 days of purchase